Frequently Asked Questions
Everything you need to know about your Timex India purchase, from shipping to watch care.
How long does it take for my order to be delivered?
Standard delivery typically takes 5 to 7 business days across India. Once your order is dispatched, you will receive a tracking link via email and SMS to monitor its progress.
What is the return policy for Timex watches?
We offer a 7-day return policy for unused products in their original packaging with all tags intact. Please note that returns are only accepted for manufacturing defects or if the wrong product was delivered.
Does my watch come with a warranty?
Yes, all Timex watches purchased through our official store come with a standard 1-year domestic warranty covering manufacturing defects. You can register your product on our website for easy service claims.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across India.
How can I get my watch serviced or repaired?
You can visit any of our authorized service centers across India. Use our 'Service Center Locator' on the website to find the nearest facility to your location.
Are Timex watches water-resistant?
Most Timex watches are water-resistant, but the depth rating varies by model (e.g., 30m, 50m, or 100m). Please check the product specifications or the case back of your watch for specific details.